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Would you like to report a complaint?

It is of course annoying if you have a complaint about our products and / or services. We would like to help you further and offer a desired solution.
To report your complaint, you can send your complaint by e-mail to the e-mail address below:

Mail address:


If you prefer to report your complaint by telephone, you can call the telephone number below:


Phone number: 0031(0)850656430



Handling Complaints

Our employees of the complaints department will review the complaint and try to resolve the complaint to everyone's satisfaction.

After receiving your complaint, you will receive a confirmation from us. We will answer your complaint within 14 days of receipt, if it needs more time, we will inform you. If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk where we are affiliated. If you want to report a complaint or have it mediated via our webshop quality mark, you can use the following link Go to Webshop Trustmark.

From February 15, 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be accessed via the following link Go to ODR Platform. If the complaint is not yet being dealt with elsewhere, you are free to file the complaint via the platform of the European Union.