Complaints

It is of course annoying if you have a complaint about our products and / or services. We would like to help you further and offer a desired solution. Our employees of the complaints department will review the complaint and try to resolve the complaint to everyone's satisfaction.

Complaints procedure

To report your complaint, you can start the complaints procedure via the link below:

If you prefer to report your complaint in an alternative way, you can contact us via the contact details below:

Manves Trading
Industrieweg 20 A
6662 PA Elst - The Netherlands
Phone Number: +31(0)85-0656430
E-Mail: info@manves.nl

Handling Complaints

After receiving your complaint, you will receive a confirmation from us. We will answer your complaint within 24 hours of receipt, if it needs more time, we will inform you. If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk where we are affiliated. If you want to report a complaint or have it mediated via our webshop quality mark, you can use the following link Go to Webshop Trustmark.

From February 15, 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be accessed via the following link Go To ODR Platform. If the complaint is not yet being dealt with elsewhere, you are free to file the complaint via the platform of the European Union.

Complaints

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