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Would you like to report a complaint?
It is of course annoying if you have a complaint about our products and / or services. We would like to help you further and offer a desired solution.
To report your complaint, you can send your complaint by e-mail to the e-mail address below:
If you prefer to report your complaint by telephone, you can call the telephone number below:
Our employees of the complaints department will review the complaint and try to resolve the complaint to everyone's satisfaction.
After receiving your complaint, you will receive a confirmation from us. We will answer your complaint within 14 days of receipt, if it needs more time, we will inform you. If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk where we are affiliated. If you want to report a complaint or have it mediated via our webshop quality mark, you can use the following link Go to Webshop Trustmark.
From February 15, 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be accessed via the following link Go to ODR Platform. If the complaint is not yet being dealt with elsewhere, you are free to file the complaint via the platform of the European Union.
Manves outdoor lighting is an online company that stands for quality in the field of classical façade lighting, garden lighting and garden decoration. Our online webshop is designed for selling outdoor lamps, door fittings and associated garden accessories. In cooperation with transport companies DHL and PostNL we can deliver your order throughout Europe to the desired location. At Manves you enjoy excellent service and you can shop safely with a 30 days return policy.
Important information about the coronavirus and manves.nl
For us manves.nl, the health of our colleagues, its customers and our partners is a priority, but we also have another very important goal: to keep the store running in a good and safe way, so that you have access to the articles in our range . We do everything we can to offer you extra convenience and service during this time. By remaining available online 24/7 and by having the items delivered to your home quickly and safely. In addition, it is currently not possible to pick up items at our location.