Returns

It may happen that you place an online order and want to return it. Perhaps you don't like this product or maybe there is another reason why you would not want to keep this product after all. Whatever the reason may be, you have the legal right to cancel your online placed order within 14 days after receiving, without giving any reason. Manves outdoor lighting has extended the legal cool down period of 14 days to a generous 30 days period, so that you can carefully consider your online purchase.

Return product

If you have received a product from us and it is not to your liking? At Manves you can return your order within 30 days and you will receive the original purchase amount back (excluding shipping costs). In addition, the customer pays the costs of returning the product. To initiate the return procedure you can send us an email message and indicate that you want to return the product. We also request that you add an order number or invoice number to your email message so that we can link it back to your product that will be returned. Then return the product, including a copy of the purchase invoice to our company address below in Zevenaar.

Manves Trading
Industrieweg 20 A
6662 PA Elst (Gelderland) - The Netherlands

Download our return form via the link below so that we can process your withdrawal as soon as possible.

Return form

Return unpacked product

Have you received a product from Manves and have you removed it out of the shipping box or original packaging? Returning these goods is not a problem if they are packed in the (if possible) original product packaging and shipped in the original or otherwise sturdy shipping packaging to prevent damage during transport.

Non returnable products

If you have ordered a product from Manves with a specially chosen color or do you personally customized a product, than this product it is not returnable. Of course, a full warranty applies to these products but these products are excluded from our 30-day return policy. In addition, damaged products are excluded from our 30-day return policy and are returned to the customer.

Exchange product

Have you received a product from Manves and would you like to exchange it for another product from our collection? That is of course no problem. You can contact us via our contact form or by calling our telephone help desk. In addition, you bear the costs for returning the product.

Consequences of withdrawal

If you revoke the agreement within 30 days, you will receive all payments you have made up to that point (excluding delivery costs). We will refund you within 7 days using the same payment method with which you made the original transaction, unless you have expressly agreed otherwise; in any case, you will not be charged for such refund. We may wait with a refund until we have received the goods back, or you have demonstrated that you have returned the goods, whichever comes first.

Answer not found?

Feel free to contact us! You can contact us by telephone on number +31(0)85-0656430 or send us an email via our contact page.

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